Servicio al cliente (Registro nro. 1591)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00661nam a22001577a 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9706863435 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.568/ |
| Item number | R724s / CG. |
| 100 ## - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Rokes,Bervely |
| 245 ## - TITLE STATEMENT | |
| Title | Servicio al cliente |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | México: |
| Name of publisher | Thomson; |
| Year of publication | 2002. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | 166 paginas: |
| Other physical details | 27cm.; |
| 500 ## - GENERAL NOTE | |
| General note | Traducido de: Customer service Business.<br/><br/>Traducido por: Jose luis Nuñez Herrejón. <br/> |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | Importancia del servicio al cliente.-- Necesidades y deseos de los clientes.-- Interacción con los clientes.-- Apoyo servicio al cliente.--Manejo de las situaciones difíciles.-- Construcción de relaciones con el cliente. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Administración |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Books |
| Home library | Current library | Date acquired | Full call number | Accession Number | Koha item type |
|---|---|---|---|---|---|
| CURC | CURC | 20/11/2014 | 658.568 / R724s / CG. | 11000409 | Books |